WITHDRAWAL
1. According to the Act on Consumer Rights of 30 May 2014 (Dz. U. 2014, item 827), the Buyer being a consumer may, within 14 days, withdraw from the contract without giving any reason and at no cost, with the exception of those referred to in Article 33, Art. 34 item 2 and Article 35 of the aforementioned Act.
2. The right of withdrawal referred to in paragraph 1, shall be applied within 14 days from the date of acquisition of the Product by the Buyer (consumer) or a third party designated by the Buyer other than the carrier. To comply with this term, it is enough to send a statement before its expiry.
3. The Buyer may cancel the contract by submitting a declaration of withdrawal. The declaration may be made via the form which is attached as Appendix 1 to these Regulations.
2. The right of withdrawal referred to in paragraph 1 shall not be granted if the Product has been opened, used, or in any way destroyed or damaged.
5. A returned Product should be packaged to prevent damage.
6. The cost of returning a statement of the Buyer and the Product is borne by the Buyer.
7. The Seller shall immediately verify the admissibility of withdrawal from the sales contract upon receipt of the returned Product.
8. In case of admissibility of the right to withdraw, the Seller shall return the money paid to the Buyer within 14 days to the bank account of the Buyer or by a postal order. In the case of payment by credit card, the refund will be made directly to the card of the Buyer.
REPLACEMENT OF THE PRODUCT
1. The right to replace a Product shall be applied within 14 days from the date of acquisition of the Product by the Buyer (consumer) or a third party designated by the Buyer other than the carrier. To comply with this term, it is enough to send a statement before its expiry.
2. The Buyer may replace the Product by submitting a declaration on the exchange. The declaration may be made via the form which is attached as Appendix 1 to these Regulations.
3. The right of replacement referred to in paragraph 1 shall not be granted if the Product has been opened, used, or in any way destroyed or damaged.
5. A returned Product should be packaged to prevent damage.
5. The cost of providing a statement of the Buyer, the faulty Product and delivering a new Product shall be borne by the Buyer.
6. The Seller, immediately upon receipt, shall verify the admissibility of the replacement of the Product for another one.
8. In the case of admissibility of rights for exchange, the Seller shall, within 14 days, send the new Product to the Buyer.
COMPLAINTS
1. The basis and responsibilities of the Seller to the Buyer, if the Product sold has a natural or legal flaw (warranty) are defined by the generally applicable laws, in particular the Civil Code.
2. The Seller is obliged to deliver the Product to the Buyer without defects.
3. Any complaints regarding the sales contracts can be made by the Buyer in writing by a registered letter sent to the address of the Seller.
4. The complaint must contain the name and postal address of the Buyer as well as the e-mail address of the Buyer.
5. Complaints shall be considered within 14 days from the date of receipt of the registered letter by the Seller.
6. The Seller, when considering a complaint shall apply the provisions of the Regulations.
7. The Buyer shall be notified about the decision of the Seller in writing to the address sent provided in the registered letter containing the complaint.