Terms and conditions of use

§ 1De­fi­ni­tions

1. Web­site – website found at the domain https://www.anna­bel­le­mi­ne­rals.com/e­n_gb/ rights to which belong to the Sel­ler;

2. Store – part of the Web­site, loca­ted in the domain www.anna­bel­le­mi­ne­rals.com, where the Sel­ler offers the Pro­ducts;

3. Sel­ler – BLM Sp. z o. o., a limi­ted lia­bi­lity com­pany with its regi­ste­red office and address in Biel­sko-Biala, ul. gen. Maczka 9, 43-300 Biel­sko-Biała, Poland ente­red in the regi­ster of the Natio­nal Court Regi­ster, under KRS num­ber 472024, the District Court in Biel­sko-Biała, having the NIP num­ber: 9372667053 and REGON num­ber: 243335940, whose share capi­tal amo­unts to 5,000,00 PLN BDO: 000037094 BDO: 000037094;

4. Buyer – a natu­ral per­son, legal per­son or orga­ni­za­tio­nal unit without legal per­sonality, having legal capa­city, who conc­lu­des an agre­ement with the Sel­ler invo­lving pur­chase thro­ugh the Store; The Buyer who is a natu­ral per­son must have full legal capa­city;

5. Pro­ducts – the goods offe­red in the Store by the Sel­ler;

6. Regu­la­tions – these regu­la­tions.

§ 2 Gene­ral pro­vi­sions

1. Regu­la­tions define the rules for conc­lu­ding con­tracts of sale between the Sel­ler and the Buy­ers thro­ugh the Store.

2. In case of conc­lu­ding a con­tract of sale of the Pro­duct with a con­su­mer, the con­tract is conc­lu­ded not in per­son, as defi­ned by the Act of March 2, 2000 On the Pro­tec­tion of Con­su­mer Rights and Lia­bi­lity for Damage Cau­sed by Dan­ge­rous Pro­ducts (Dz. U. of 2000., No. 22, item 271 as amen­ded).

3. Prior to the conc­lu­sion of the con­tract of sale, the Buyer is requ­ired to read the Regu­la­tions. The conc­lu­sion of the sales con­tract requ­ires prior appro­val of the Regu­la­tions.

4. The Buyer is obli­ged to com­ply with the pro­vi­sions of the Regu­la­tions.

5. The Regu­la­tions are ava­ila­ble free of charge via the Web­site in a form that allows down­lo­ading, saving and prin­ting.

§ 3 Conc­lu­sion of the sales con­tract

1. The Sel­ler shall pro­vide infor­ma­tion on the Pro­ducts in the Store, indi­ca­ting, in par­ti­cu­lar, the gross price of these said Pro­ducts.

2. Pla­cing a Pro­duct in the Store is an invi­ta­tion to make an offer (order) by the Buyer.

3. Pla­cing an order requ­ires, in par­ti­cu­lar, the selec­tion of the Pro­duct, the type, quan­tity, method of pay­ment and deli­very.

4. Orders can be pla­ced in the Store aro­und the clock, seven days a week.

5. The conc­lu­sion of a sales con­tract takes place at the moment of accep­tance by the Sel­ler of an offer made by the Buyer which takes place by sen­ding a mes­sage to the elec­tro­nic address of the Buyer.

6. Imme­dia­tely after the rece­ipt of the con­tract, the Sel­ler shall verify the cor­rect­ness of the data given in the order and the data of the Buyer. For this pur­pose, the Sel­ler may con­tact the Buyer.

7. In the event of faults in the order or in the data of the Buyer, the Sel­ler shall attempt to con­tact the Buyer in order to cor­rect them. Sho­uld it be impos­si­ble to con­tact the Buyer or cor­rect the faults, the Sel­ler may can­cel an order, if possi­ble infor­ming the Buyer. In the event of pay­ment of a can­celed order by the Buyer, the Sel­ler shall return the money paid in advance pay­ment within 14 days from the date of can­cellation of the order.

8. The Sel­ler shall make every effort to ensure that the offer the Store is up to date. In the event of accep­tance by the Sel­ler of an order made by the Buyer for a Pro­duct which is cur­ren­tly not ava­ila­ble in the Store, the sale agre­ement expi­res, about which the Buyer will be infor­med by e-mail. In the event of pay­ment by the Buyer in such a case, the Sel­ler will return the money within 14 days of noti­fi­ca­tion of the expiry of the con­tract.

9. The Seller reserves the right to refuse to process an order in the event of a technical error on the online store’s website, particularly in the following cases:

a. An incorrect product price resulting from a system error or an obvious mistake.
b. An incorrect product availability status.
c. Incorrect information regarding the product description or other data displayed on the store’s website.

In such a case, the Seller will promptly inform the Customer of the issue and take steps to resolve it. Any funds paid by the Customer will be refunded within 14 days from the date of notification of the refusal to process the order.

§ 4 Pay­ments

1. For each order pla­ced by the Buyer, the valid price is the one given for the orde­red Pro­duct at the time of order, which is the gross price.

2. The Buyer can cho­ose a method of pay­ment from those pro­vided by the Sel­ler, inc­lu­ding:

a. bank trans­fer,

b. PayU online pay­ment

c. Pay­Pal online pay­ment

3.1 Sho­uld the Buyer cho­ose pay­ment by bank trans­fer, the Buyer is obli­ged to pay for the pro­ducts and cover the cost of deli­very within 7 days of rece­ipt of the order by the Sel­ler. In the event of failure to pay the full price within this spe­ci­fied term, the Sel­ler may can­cel the order of the Buyer, about which the Buyer will be infor­med. If the buyer has paid part of the price, the Sel­ler shall refund the entire amo­unt paid.

3.2 When making a pay­ment by bank trans­fer, the index num­ber of the order pro­vided by the Sel­ler sho­uld be pro­vided as the trans­fer title. Sho­uld the order num­ber be not pro­vided, the Sel­ler shall ende­avor to deter­mine this num­ber, in par­ti­cu­lar by con­tacting the Buyer. Sho­uld it be impos­si­ble to match an order num­ber to a trans­fer, the Sel­ler shall return the depo­si­ted amo­unt to the bank acco­unt from which the trans­fer Was gran­ted, the­reby can­celing the order. Pro­vi­sions of para­graph 3 above shall apply accor­din­gly.

3.3 The time of pay­ment of the price is the moment of regi­stering the pay­ment on acco­unt of the Sel­ler.

4. If you cho­ose online pay­ment sup­por­ted by Prze­le­wy24, the ava­ila­ble pay­ment methods are:

a. Cre­dit cards: Visa, Visa Elec­tron, Maste­rCard, Maste­rCard Elec­tronic, Maestro.

b. Online pay­ment: Płacę z inte­ligo (inte­ligo), mTrans­fer (mBank), MultiTrans­fer (Mul­ti­Bank), Płać z Nor­dea (Nor­dea), Prze­le­w24 (Bank Zachodni WBK), Prze­lew z BPH (Bank BPH), Płacę z iPKO (PKO BP), Peka­o24Prze­lew (Bank Pekao), Płacę z PeoPay (Bank Pekao), Płacę z Citi Han­dlowy (Citi­Bank Han­dlowy), Pay­Way Toy­ota Bank (Toy­ota Bank), Meri­tu­mBank Prze­lew (Meri­tum Bank), Płać z BOŚ (Bank Och­rony Śro­do­wi­ska), Płacę z Alior Ban­kiem (Alior Bank), Płacę z Alior Sync (Alior Bank), Mil­len­nium – Płat­no­ści Inter­ne­towe (Bank Mil­len­nium), Płać z ING (ING Bank Ślą­ski), Cre­dit Agri­cole Bank Pol­ska S A., Euro­bank płat­ność online (Euro Bank S A.), db Trans­fer (Deut­sche Bank Pol­ska S A.), iKO (PKO BP), Płać z Plus-Bank (Plus Bank S A), Prze­lew Volk­swa­gen Bank direct (Volk­swa­gen Bank Pol­ska S A), Płacę z Idea Bank (Idea Bank S A), e-trans­fer Pocz­to­wy24 (Bank Pocz­towy S A).

§ 5 Pro­duct deli­very

1. Ship­ments are sent via Royal Mail.

2. The cost of deli­very: £3

3. The cost of deli­very shall be borne by the Buyer unless Sel­ler sta­tes dif­fe­ren­tly thro­ugh the Store.

4. Free deli­very is ava­ila­ble to the Buyer if the value of the Cart exce­eds £30. Free deli­very is ava­ila­ble only for pre-paid pur­chases and ship­ment by Royal Mail.

5. In the case of an order for seve­ral pro­ducts, the Sel­ler may decide to ship the Pro­ducts to Buyer in sepa­rate con­si­gn­ments, with the pro­viso that the Buyer will not be char­ged higher than the cost of deli­very accep­ted by them when orde­ring.

6. Date of dispatch of the Pro­duct by the Sel­ler to the Buyer is defi­ned in the Store. Ship­ping of the Pro­duct takes place after the pay­ment of the price by the Buyer.

7. Deli­very takes place within the period spe­ci­fied in the rules of the entity exe­cu­ting it (Royal Mail).

8. During a period of sales in the Store, the waiting time for ship­ment of Pro­ducts may be lon­ger depen­ding on the num­ber of orders.

9. Trans­fer of owner­ship of the Pro­duct to the Buyer takes place at the moment of rece­ipt the­reof.

§ 6 Ri­ght of with­dra­wal

1. Accor­ding to the Act on Con­su­mer Rights of 30 May 2014 (Dz. U. 2014, item 827), the Buyer being a con­su­mer may, within 14 days, with­draw from the con­tract without giving any reason and at no cost, with the excep­tion of those refer­red to in Article 33, Art. 34 item 2 and Article 35 of the afo­re­men­tio­ned Act.

2. The right of with­dra­wal refer­red to in para­graph 1 shall be applied within 14 days from the date of acqu­isi­tion of the Pro­duct by the Buyer (con­su­mer) or a third party desi­gna­ted by the Buyer other than the car­rier. To com­ply with this term, it is eno­ugh to send a sta­te­ment before its expiry.

3. The Buyer may can­cel the con­tract by sub­mit­ting a dec­la­ra­tion of with­dra­wal. The dec­la­ra­tion may be made via the form which is atta­ched as Appen­dix 1 to these Regu­la­tions.

2. The right of with­dra­wal refer­red to in para­graph 1 shall not be gran­ted if the Pro­duct has been ope­ned, used, or in any way destroyed or dama­ged.

5. A retur­ned Pro­duct sho­uld be pac­ka­ged to pre­vent damage.

6. The cost of retur­ning a sta­te­ment of the Buyer and the Pro­duct is borne by the Buyer.

7. The Sel­ler shall imme­dia­tely verify the admis­si­bi­lity of with­dra­wal from the sales con­tract upon rece­ipt of the retur­ned Pro­duct.

8. In case of admis­si­bi­lity of the right to with­draw, the Sel­ler shall return the money paid to the Buyer within 14 days to the bank acco­unt of the Buyer or by a postal order. In the case of pay­ment by cre­dit card, the refund will be made direc­tly to the card of the Buyer.

§ 7 Pri­vacy policy

1. By regi­stering in the Anna­belle Mine­rals Store and selec­ting the appro­priate field in the regi­stra­tion form, the Buyer dec­la­res con­sent to the pro­ces­sing of her or his per­sonal data pro­vided in the said form in order to pro­cess the orders made via the online Store https://www.anna­bel­le­mi­ne­rals.com/e­n_gb/.

2. The pro­vi­sion of per­sonal data by the Buyer is volun­tary, except for a one-time con­sent to the pro­ces­sing of per­sonal data in order to carry out the order without regi­stering pre­vents the reali­za­tion of orders by the Buyer via the online Store https://www.anna­bel­le­mi­ne­rals.com/e­n_gb/.

3. The Sel­ler pro­cesses the per­sonal data of the Buyer only to the extent neces­sary to conc­lude, imple­ment, amend or ter­mi­nate the con­tract of sale of goods.

4. In the case of expres­sion by the Buyer of an appro­priate, addi­tio­nal con­sent (by chec­king the field „Sub­scribe me to New­slet­ter”) to rece­ive com­mer­cial infor­ma­tion about new pro­ducts and pro­mo­tions from the online Store https://www.anna­bel­le­mi­ne­rals.com/e­n_gb/, the Sel­ler pro­cesses the per­sonal data of the Buyer also within the scope of such addi­tio­nal con­sent.

5. The Sel­ler under­ta­kes to pro­tect the sto­red data of the Buyer in a man­ner to pre­vent access by third par­ties in accor­dance with the Act of August 29, 1997 On Pro­tec­tion of Per­so­nal Data (con­so­li­da­ted text Dz. U. 2002, No. 101, item. 926, as amen­ded).

6. In the cases and on the terms spe­ci­fied in the Act of 29 August 1997 On Pro­tec­tion of Per­so­nal Data (con­so­li­da­ted text Dz. U. 2002, No. 101, item 926, as amen­ded), the Buyer has the right to requ­est to sup­ple­ment, update, or cor­rect her or his per­sonal data, tem­po­ra­rily or per­ma­nen­tly suspend the pro­ces­sing or remove the data if they are incom­plete, out­da­ted, untrue or col­lec­ted in vio­la­tion of the law or are no lon­ger neces­sary for the pur­pose for which they were col­lec­ted, and also has the right to pre­sent a writ­ten requ­est to cease the pro­ces­sing of their per­sonal data.

7. The Sel­ler is not respon­si­ble for the con­se­qu­en­ces of any misrepre­sentation by the Buyer.

§ 8 Com­pla­ints

1. The basis and respon­si­bi­li­ties of the Sel­ler to the Buyer, if the Pro­duct sold has a natu­ral or legal flaw (war­ranty) are defi­ned by the gene­rally appli­ca­ble laws, in par­ti­cu­lar, the Polish Civil Code.

2. The Sel­ler is obli­ged to deli­ver the Pro­duct to the Buyer without defects.

3. Any com­pla­ints regar­ding the sales con­tracts can be made by the Buyer in wri­ting by a regi­ste­red let­ter sent to the address of the Sel­ler.

4. The com­pla­int must con­tain the name and postal address of the Buyer as well as the e-mail address of the Buyer.

5. Com­pla­ints shall be con­si­de­red within 14 days from the date of rece­ipt of the regi­ste­red let­ter by the Sel­ler.

6. The Sel­ler, when con­si­de­ring a com­pla­int, shall apply the pro­vi­sions of the Regu­la­tions.

7. The Buyer shall be noti­fied of the deci­sion of the Sel­ler in wri­ting to the address sent pro­vided in the regi­ste­red let­ter con­taining the com­pla­int.

§9 Non-judi­cial ways of dealing with com­pla­ints and redress and access to those pro­ce­du­res

1. Deta­iled infor­ma­tion on the Buyer’s (con­su­mer’s) options for extrajudi­cial methods of com­pla­int and redress as well as rules of access to these pro­ce­du­res are ava­ila­ble on the pre­mi­ses and on the websi­tes of the district (muni­ci­pal) con­su­mer ombud­smen, social orga­ni­za­tions whose sta­tu­tory tasks inc­lude con­su­mer pro­tec­tion, the Pro­vin­cial Inspec­to­ra­tes of the Trade Inspec­tion and the fol­lo­wing Inter­net addres­ses of the Office of Com­pe­ti­tion and Con­su­mer Pro­tec­tion: http://www.uokik.gov.pl/spo­ry­_kon­su­menc­kie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wa­zne­_a­dresy.php.

2. The Buyer (con­su­mer) has, for exam­ple, the fol­lo­wing possi­bi­li­ties of using extrajudi­cial means of dealing with com­pla­ints and redress:

a) The custo­mer is enti­tled to ask for per­ma­nent arbi­tra­tion con­su­mer court, as refer­red to in Article 37 of the Act of 15 Decem­ber 2000 on Trade Inspec­tion (Dz. U. 2001 No. 4, item 25, as amen­ded), for reso­lu­tion of a dispute ari­sing from a conc­lu­ded Pur­chase Agre­ement. Rules of orga­ni­za­tion and ope­ra­tion of per­ma­nent con­su­mer courts of arbi­tra­tion are deter­mined by the ordi­nance of the Mini­ster of Justice dated 25 Sep­tem­ber 2001, On the rules of orga­ni­za­tion and ope­ra­tion of per­ma­nent con­su­mer courts of arbi­tra­tion. (Dz. U. 2001, No. 113, item 1214).

b) The custo­mer is enti­tled to ask the pro­vin­cial inspec­tor of Trade Inspec­tion, in accor­dance with Article 37 of the Act of 15 Decem­ber 2000 on Trade Inspec­tion (Dz. U. 2001 No. 4, item 25, as amen­ded), to ini­tiate media­tion pro­ce­edings on the ami­ca­ble set­tle­ment of the dispute between the custo­mer and sel­ler. Infor­ma­tion on the rules and mode of media­tion pro­ce­dure con­duc­ted by the pro­vin­cial inspec­tor of Trade Inspec­tion is ava­ila­ble on the pre­mi­ses and on the websi­tes of the indi­vi­dual Pro­vin­cial Inspec­to­ra­tes of the Trade Inspec­tion.

c) The custo­mer can acqu­ire free aid in the set­tle­ment of dispu­tes between a custo­mer and sel­ler, using the free assi­stance of district (muni­ci­pal) con­su­mer ombud­smen or a social orga­ni­za­tion whose sta­tu­tory tasks inc­lude con­su­mer pro­tec­tion (eg Con­su­mer Fede­ra­tion, Asso­cia­tion of Polish Con­su­mers). Coun­se­ling is gran­ted by the Con­su­mer Fede­ra­tion via a toll-free con­su­mer hel­pline 800 007 707 and by the Asso­cia­tion of Polish Con­su­mers at e-mail pora­dy­@dla­kon­su­men­tow.pl.

§ 10 Fi­nal pro­vi­sions

1. Any questions, opi­nions, and conc­lu­sions con­cer­ning the func­tio­ning of the Store and the sta­te­ments sub­mit­ted to the Sel­ler in an elec­tro­nic form sho­uld be direc­ted to the fol­lo­wing e-mail address: ask@anna­bel­le­mi­ne­rals. com.

2. The pro­vi­sions of the Regu­la­tions in force on the date of the agre­ement of sales conc­lu­ded between the Sel­ler and the Buyer shall apply.


Appen­dix 1 – with­dra­wal form

Re­ci­pient: BLM Sp. z oo, ul. gen. Maczka 9, 43-300 Biel­sko-Biała, Poland (ask@anna­bel­le­mi­ne­rals.com, +48 533265783)

I/We inhe­rit;">I/(inhe­rit;”>I/*) hereby inform you on my/our my/(my/*) with­dra­wal from the con­tract of sale of the fol­lo­wing items:

No.

Name

Qu­an­tity

Pur­chase Price


Date of agre­ement (*) / rece­ived (*):


Name of con­su­mer (s):


Ad­dress of the con­su­mer (s):


Si­gna­ture of con­su­mer (s):


Date:


inhe­rit;">(inhe­rit;”>*) delete as appro­priate.